Services

The key to implementing a successful submetering program is to build the program on a solid base of vendor support services. At Guardian Water & Power, we offer a comprehensive menu of support services including:

• Site Audits
• System Specifications
• Comprehensive Installation Services
• Project Management (including technical and on-site supervision)
• Radio Frequency Meter Kits For Owner-Installed Systems
• Toll-Free 800 Meter Installation Support Service
• Meter Testing, Repair and Nationwide Delivery Services
• Site and Management Education based on Guardian’s Utility Submetering Reference Guide
• Resident Introductory Education Material
• Monthly Monitoring and Billing Service
  Tailored to the desired level of management control
  • Level 1: Reading And Data Transmission Only
  • Level 2: Reading, Bill Calculation and Transmission
  • Level 3: Complete Reading And Billing (RB) Service
  • Level 4: RB Service With Past Due Balance Carry Forward
  • Level 5: Read-Bill-Collect (RBC) Service
• Toll-Free 800 Customer Care Center
• Customer Care Representatives Screened to meet Guardian standards
• Required Guardian Submetering Training Classes for all employees
• Comprehensive Management Reporting
• Daily Online Collection Reporting
• Online Account Management Services
• Online Resident Payment Options
• Consumption Analysis Reports
• Utility Rate Monitoring
• Comprehensive and Regularly Updated Data Base of State Regulatory Requirements and Guidelines
• Utility Attorney with over 20 years experience in public utility law and regulation

For more information about finding a utility submetering provider who can best meet your needs, see our Important Questions to Ask.


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